Vacation Rental Questions

When you find the vacation home of your choice, you can either reserve the property online or speak with our Reservations team at 888.264.2689. When making your reservation, all we require is a 20% deposit that is a non-refundable deposit, which is applied to your rental cost. The remaining balance or the final payment is processed 60 days prior to check-in and is non-refundable at that point.

Final payment is processed 60 days prior to check-in. Please note if the final payment falls on a Saturday, Sunday, or a holiday it will be charged the last business day prior to your final payment date.

Yes, the total includes taxes and any applicable cleaning, processing, or property protection fees.

Yes, we rent the specific property you see in full detail on our website. In the unlikely event that the property you reserved becomes unavailable, every attempt will be made to move your reservation to a comparable property.

Only one discount, offer, or special can be applied to each reservation unless otherwise specified. Offers are not valid the week of a holiday unless otherwise specified. Holiday dates apply the weeks and the days surrounding New Year's, Easter, and Christmas.

Since we want to ensure everything is ready for your arrival, you will have access to your home starting at 4 p.m. To ensure that everything is pleasant and enjoyable for guests arriving after your departure, we ask that you please depart the property before the indicated time on your reservation. If you’d like to request an early check-in or late check-out, please contact our Reservations team for availability and more information.

Yes. Travel insurance is available. Travel insurance must be purchased prior to your 60-day final payment. Atlas recommends guests purchase trip insurance if concerned about possible interruption or cancellation of trip. Trip insurance payment is taken at the time the reservation is processed.

There is a fee for Property Protection and Processing that will be applied to each reservation. Property Protection provides a damage waiver that covers accidental or inadvertent damages. The value of damage waived is based on the property size and location. Please be advised that intentional damage or gross negligence will result in additional costs. Refer to the complete terms and conditions outlined on the website for the home you are considering for more information. Processing is included to cover Atlas’s administrative costs for the reservation. If you make a change to your reservation, there will be an additional non-refundable fee ($20), which will be charged at the time of the change. No changes can be made within 60 days of your arrival.

Occupancy may not exceed what is posted for each home, town home, or condo. Maximum occupancy includes infants and children. The maximum occupancy is listed on the property page for each home.

For homes with a pool and/or a spa, heat may be available for an additional fee. Please be aware that pool/spa heaters have electrical and mechanical components that can sometimes malfunction.

Community pools are heated when the temperature dictates the need.

Yes, every vacation home, town home, and condo has a fully equipped kitchen. Please refer to each individual property page for more information.

Yes, there is a telephone at every vacation home, town home, or condo. Local calls are free, and long distance calls may require a calling card or credit card number for usage.

No, our homes are cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge.

Yes, all of our properties are non-smoking. Smoking is permitted outside of the property only.

Yes. Please contact our Reservations team for a list of handicap accessible properties.

If you and your group will be arriving with more than two vehicles, or any oversized vehicles, please contact our Reservations team in advance of your arrival to inquire about the parking availability for the home you have rented. Also, please inform any guests who might be visiting for the day or evening that parking is very limited. Typically, parking is not available at the properties for RVs, buses, or trailers.

Please contact our Reservations team if you need to make specific parking arrangements.

If you think you’ve left something behind after departing your vacation rental, please contact our Guest Services team for help.

Yes, all homes are located convenient to attractions, grocery stores, drug stores, retail shops, local eateries, and national restaurant chains.

Contact our Reservations team to discuss the options available.

Yes, we are licensed in Florida, and each home is licensed by the state to be rented as a short-term rental property.

Our office hours are 9 a.m.–7 p.m., 7 days a week.